Privacy Policy


This privacy policy is an electronic record in the form of an electronic contract formed under the information technology act, 2000 and the rules made thereunder and the amended provisions pertaining to electronic documents / records in various statutes as amended by the information technology act, 2000. This privacy policy does not require any physical, electronic or digital signature.

This privacy policy is a legally binding document between you and XLCR Lifestyle Private Limited (both terms defined below). The terms of this privacy policy will be effective upon your acceptance of the same (directly or indirectly in electronic form, by clicking on the “I accept” tab or by use of the website or by other means) and will govern the relationship between you and XLCR Lifestyle Private Limited for your use of the website (defined below).

This document is published and shall be construed in accordance with the provisions of the information technology (reasonable security practices and procedures and sensitive personal data of information) rules, 2011 under information technology act, 2000; that require publishing of the privacy policy for collection, use, storage and transfer of sensitive personal data or information.

Please read this privacy policy carefully. By using the website, you indicate that you understand, agree and consent to this privacy policy. If you do not agree with the terms of this privacy policy, please do not use this website. YOU HEREBY PROVIDE YOUR UNCONDITIONAL CONSENT OR AGREEMENTS TO XLCR LIFESTYLE PRIVATE LIMITED AS PROVIDED UNDER SECTION 43A AND SECTION 72A OF INFORMATION TECHNOLOGY ACT, 2000.

By consenting to provide us your information or by making use of the facilities provided by the Website, you hereby consent to the collection, storage, processing and transfer of any or all of Your Personal Information, Sensitive Personal Information and Non-Personal Information (Collectively referred to as “Information”) by XLCR Lifestyle Private Limited as specified under this Privacy Policy. You further agree that such collection, processing, use, storage and transfer of Your Information shall not cause any loss or wrongful gain to you or any other person.

XLCR Lifestyle Private Limited and its subsidiaries and affiliates and Associate Companies are concerned about the privacy of the data and information of users (buyers/customers whether registered or non-registered) accessing or purchasing products or services on XLCR Lifestyle Private Limited’s websites, mobile sites or mobile applications (“Website”) on the Website and otherwise doing business with XLCR Lifestyle Private Limited. “Associate Companies” here shall have the same meaning as ascribed in Companies Act, 2013.

The terms “We” / “Us” / “Our” individually and collectively refer to each entity being part of the definition of XLCR Lifestyle Private Limited and the terms “You” /”Your” / “Yourself” refer to the users. This Privacy Policy is a contract between you and the respective XLCR Lifestyle Private Limited entity whose Website You use or access or you otherwise deal with. This Privacy Policy shall be read together with the respective Terms of Use or other terms and condition of the respective XLCR Lifestyle Private Limited entity and its respective Website or nature of business of the Website.

XLCR Lifestyle Private Limited has provided this Privacy Policy to familiarise You with:

  • The nature of data or information that you agree to consensually share with or provide to XLCR Lifestyle Private Limited and that XLCR Lifestyle Private Limited collects from you under Your informed authorisation.
  • The purpose for collection of such data or information from You;
  • XLCR Lifestyle Private Limited’s information security practices and policies; and
  • XLCR Lifestyle Private Limited’s policy on sharing or transferring your data or information with third parties. This Privacy Policy may be amended / updated from time to time. Upon amending / updating the Privacy Policy, we will accordingly amend the date above. We advise that you regularly check this Privacy Policy to apprise yourself of any updates. Your continued use of Website or provision of data or information thereafter will imply your unconditional acceptance of such updates to this Privacy Policy.
  • Information collection, processing and storage of such Information:

The “Information” (which shall also include data) provided by you to XLCR Lifestyle Private Limited or collected from You by XLCR Lifestyle Private Limited may consist of “Personal Information”, “Sensitive Personal Information” and “Non-Personal Information”.

  • Personal Information:

Personal Information is Information collected that can be used to uniquely identify or contact you. Personal Information for the purposes of this Privacy Policy may include, but not be limited to:

  • Your user name along with Your password,
  • Your name,
  • Your address,
  • Your telephone number,
  • Your e-mail address or other contact information,
  • Your date of birth,
  • Your gender,
  • Information regarding your transactions on the Website, (including sales or purchase history),
  • Your financial information such as bank account information, IFSC Code, Branch Name for processing refunds ,
  • Internet Protocol address,
  • Any other items of ‘sensitive personal data or information’ as such term is defined under the Information Technology (Reasonable Security Practices And Procedures And Sensitive Personal Data Of Information) Rules, 2011 enacted under the Information Technology Act, 2000;
  • Identification code of your communication device which You use to access the Website or otherwise deal with any XLCR Lifestyle Private Limited entity,
  • Any other Information that you provide during your registration process, if any, on the Website. Such Personal Information may be collected in various ways including during the course of You:
    • registering as a user on the Website,
    • Availing services offered on the Website. Such instances include but are not limited to making an offer for sale, online purchase, participating in an online survey or contest, communicating with XLCR Lifestyle Private Limited’s customer service by phone, email or otherwise or posting user reviews on the items available on the Website, or
    • Otherwise doing business on the Website or otherwise dealing with any XLCR Lifestyle Private Limited entity. We may receive Personal information about you from third parties, such as social media services, commercially available sources and business partners. If you access Website through a social media service or connect a service on Website to a social media service, the information we collect may include your user name associated with that social media service, any information or content the social media service has the right to share with us, such as your profile picture, email address or friends list, and any information you have made public in connection with that social media service. When you access the Website or otherwise deal with any XLCR Lifestyle Private Limited entity through social media services or when you connect any Website to social media services, you are authorizing XLCR Lifestyle Private Limited to collect, process, store, use and retain such information and content in accordance with this Privacy Policy.
  • Non-Personal Information:
    XLCR Lifestyle Private Limited may also collect information other than Personal Information from You through the Website when You visit and / or use the Website. Such information may be stored in server logs. This Non-Personal Information would not assist XLCR Lifestyle Private Limited to identify you personally. This Non-Personal Information may include:

    • Your geographic location,
    • Details of Your telecom service provider or internet service provider,
    • The type of browser (Internet Explorer, Firefox, Opera, Google Chrome etc.),
    • The operating system of Your system, communication device and the Website You last visited before visiting the Website,
    • The duration of your stay on the Website is also stored in the session along with the date and time of your access, Non-Personal Information is collected through various ways such through the use of cookies. XLCR Lifestyle Private Limited may store temporary or permanent ‘cookies’ on your computer. You can erase or choose to block these cookies from your computer. You can configure your computer’s browser to alert you when we attempt to send you a cookie with an option to accept or refuse the cookie. If you have turned cookies off, you may be prevented from using certain features of the Website.
    • Ads: XLCR Lifestyle Private Limited may use third-party service providers to serve ads on XLCR Lifestyle Private Limited’s behalf across the internet and sometimes on the Website. They may collect Non-Personal Information about Your visits to the Website, and Your interaction with our products and services on the Website. Please do note that Personal Information and Non Personal Information may be treated differently as per this Privacy Policy.
    • Your installed packages information

You hereby represent to XLCR Lifestyle Private Limited that:

  • the Information You provide to XLCR Lifestyle Private Limited from time to time is and shall be authentic, correct, current and updated and You have all the rights, permissions and consents as may be required to provide such Information to XLCR Lifestyle Private Limited.
  • You’re providing the Information to XLCR Lifestyle Private Limited and XLCR Lifestyle Private Limited’s consequent storage, collection, usage, transfer, access or processing of the same shall not be in violation of any third party agreement, laws, charter documents, judgments, orders and decrees.
  • XLCR Lifestyle Private Limited and each of XLCR Lifestyle Private Limited entities officers, directors, contractors or agents shall not be responsible for the authenticity of the Information that you or any other user consensually provides to XLCR Lifestyle Private Limited. You shall indemnify and hold harmless XLCR Lifestyle Private Limited and each of XLCR Lifestyle Private Limited entities officers, directors, contracts or agents and any third party relying on the Information provided by you in the event you are in breach of this Privacy Policy including this provision and the immediately preceding provision above.
  • Your Information will primarily be stored in electronic form however certain data can also be stored in physical form. We may store, collect, process and use your data in countries other than Republic of India but under compliance with applicable laws. We may enter into agreements with third parties (in or outside of India) to store or process your information or data. These third parties may have their own security standards to safeguard your information or data and we will on commercial reasonable basis require from such third parties to adopt reasonable security standards to safeguard your information / data and which will be at par with the security standards applied by Us.

Purpose for collecting, using, storing and processing Your Information [Collectively called “Purposes”

XLCR Lifestyle Private Limited collects, uses, stores and processes Your Information for any purpose as may be permissible under applicable laws (including where the applicable law provides for such collection, usage, storage or processing in accordance with the consent of the user) connected with a function or activity of each of XLCR Lifestyle Private Limited entities and shall include the following:

  • To facilitate your use of the Website or other services of XLCR Lifestyle Private Limited entities;
  • To respond to your inquiries or fulfil your requests for information about the various products and services offered on the website;
  • To provide you with updated information about products and services available on the website and to send you information, materials, and latest offers from XLCR Lifestyle Private Limited
  • To notify you important information regarding the Website, changes in terms and conditions, user agreements, and policies and/or other administrative information;
  • To send you surveys and marketing communications that XLCR Lifestyle Private Limited believes may be of interest to You;
  • To personalize your experience on the Website by presenting advertisements, products and offers tailored to your preferences;
  • To help you address your problems incurred on the website including addressing any technical problems;
  • If you purchase any product or avail of any service from the website, to complete and fulfil Your purchase, for example, to have your payments and refunds processed, to communicate with you regarding your purchase and provide you with related customer service;
  • For proper administering of the website;
  • To conduct internal reviews and data analysis for the website (e.g., to determine the number of visitors to specific pages within the website);
  • To improve the services, content and advertising on the website;
  • To provide value added services such as Single Sign On. Single Sign On shall mean a session/user authentication process that permits a user to enter his/her name or mobile number or e-mail address or any combination thereof and password in order to access multiple websites and applications;
  • To facilitate seamless purchase experience while making a transaction by pre-populating the OTP received through SMS by you;
  • To facilitate various programs and initiatives launched by XLCR Lifestyle Private Limited or third party service providers and business associates;
  • To analyse how our services are used, to measure the effectiveness of advertisements, for facilitating payments;
  • For conducting academic research and surveys;
  • To protect the integrity of the website;
  • To respond to legal, judicial, quasi-judicial process and provide information to law enforcement agencies or in connection with an investigation on matters related to public safety, as permitted by law;
  • To conduct analytical studies on various aspects including user behaviour, user preferences etc.;
  • To permit third parties who may need to contact users who have bought products from the website for facilitating installation, service and any other product related support;
  • To implement information security practices;
  • To determine any security breaches, computer contaminant or computer virus;
  • To investigate, prevent, or take action regarding illegal activities and suspected fraud,
  • To undertake forensics of the concerned computer resource as a part of investigation or internal audit;
  • To trace computer resources or any person who may have contravened, or is suspected of having or being likely to contravene, any provision of law including the Information Technology Act, 2000 that is likely to have an adverse impact on the services provided on any Website or by XLCR Lifestyle Private Limited;

You hereby agree and acknowledge that the Information so collected is for lawful purpose connected with a function or activity of each of the XLCR Lifestyle Private Limited entities or any person on their respective behalf, and the collection of Information is necessary for the Purposes.

Access, collection, use and sharing post your Consent or at Your Direction. 

By visiting our platform or by providing your information, you consent to the collection, use, storage, disclosure and otherwise processing of your information (including sensitive personal information) on XLCR Lifestyle Private Limited in accordance with this Privacy Policy. While providing your personal information over the Platform or any partner platforms or establishments, consent to us (including our other corporate entities, affiliates, lending partners, technology partners, marketing channels, business partners and other third parties) to contact you through SMS, instant messaging apps, call and/or e-mail for the purposes specified in this Privacy Policy. You have an option to withdraw your consent that you have already provided by writing to the Grievance Officer at the contact information provided below. Please mention “Withdrawal of consent for processing personal information” in your subject line of your communication.

Sharing and disclosure of Your Information

You hereby unconditionally agree and permit that XLCR Lifestyle Private Limited may transfer, share, disclose or part with all or any of Your Information, within and outside of the Republic of India to various XLCR Lifestyle Private Limited entities and/or to third party service providers / partners / banks and financial institutions for one or more of the Purposes or as may be required by applicable law. In such case we will contractually oblige the receiving parties of the Information to ensure the same level of data protection that is adhered to by XLCR Lifestyle Private Limited under applicable law.

You acknowledge and agree that, to the extent permissible under applicable laws, it is adequate that when XLCR Lifestyle Private Limited transfers Your Information to any other entity within or outside your country of residence, XLCR Lifestyle Private Limited will place contractual obligations on the transferee which will oblige the transferee to adhere to the provisions of this Privacy Policy.

You unconditionally agree and permit XLCR Lifestyle Private Limited to access and read your SMS to auto fill or prepopulate ‘OTP’ while making a transaction and to validate your mobile number.

XLCR Lifestyle Private Limited may share statistical data and other details (other than Your Personal Information) without your express or implied consent to facilitate various programmes or initiatives launched by XLCR Lifestyle Private Limited, its affiliates, agents, third party service providers, partners or banks & financial institutions, from time to time. We may transfer/disclose/share Information (other than Your Personal Information) to those parties who support our business, such as providing technical infrastructure services, analysing how our services are used, measuring the effectiveness of advertisements, providing customer / buyer services, facilitating payments, or conducting academic research and surveys. These affiliates and third party service providers shall adhere to confidentiality obligations consistent with this Privacy Policy. Notwithstanding the above, we use other third parties such as a credit/debit card processing company(s), payment gateway(s), pre-paid cards etc. to enable you to make payments for buying products or availing services on XLCR Lifestyle Private Limited. When you sign up for these services, you may have the ability to save your card details and/or UPI details for future reference and faster future payments. In such case, we may share your relevant Personal Information as necessary for the third parties to provide such services, including your name, residence and email address. The processing of payments or authorization is solely in accordance with these third parties policies, terms and conditions and we are not in any manner responsible or liable to you or any third party for any delay or failure at their end in processing the payments.

XLCR Lifestyle Private Limited may also share Personal Information if XLCR Lifestyle Private Limited believe it is necessary in order to investigate, prevent, or take action regarding illegal activities, suspected fraud, situations involving potential threats to the physical safety of any person, violations of various terms and conditions or our policies.

We reserve the right to disclose your information when required to do so by law or regulation, or under any legal obligation or order under law or in response to a request from a law enforcement or governmental agency or judicial, quasi-judicial or any other statutory or constitutional authority or to establish or exercise our legal rights or defend against legal claims.

You further agree that such disclosure, sharing and transfer of Your Personal Information and Non-Personal Information shall not cause any wrongful loss to you or to any third party, or any wrongful gain to us or to any third party.

Links to third party websites

Links to third-party advertisements, third-party websites or any third party electronic communication service may be provided on the Website which are operated by third parties and are not controlled by, or affiliated to, or associated with, XLCR Lifestyle Private Limited unless expressly specified on the Website.

XLCR Lifestyle Private Limited is not responsible for any form of transmission, whatsoever, received by you from any third party website. Accordingly, XLCR Lifestyle Private Limited does not make any representations concerning the privacy practices or policies of such third parties or terms of use of such third party websites, nor does XLCR Lifestyle Private Limited control or guarantee the accuracy, integrity, or quality of the information, data, text, software, music, sound, photographs, graphics, videos, messages or other materials available on such third party websites. The inclusion or exclusion does not imply any endorsement by XLCR Lifestyle Private Limited of the third party websites, the website’s provider, or the information on the website. The information provided by you to such third party websites shall be governed in accordance with the privacy policies of such third party websites and it is recommended that you review the privacy policy of such third party websites prior to using such websites.

Security & Retention

The security of your Personal Information is important to us. XLCR Lifestyle Private Limited strives to ensure the security of your Personal Information and to protect Your Personal Information against unauthorized access or unauthorized alteration, disclosure or destruction. For this purpose, XLCR Lifestyle Private Limited adopts internal reviews of the data collection, storage and processing practices and security measures, including appropriate encryption and physical security measures to guard against unauthorized access to systems where XLCR Lifestyle Private Limited stores Your Personal Information. Each of the XLCR Lifestyle Private Limited entities shall adopt reasonable security practices and procedures as mandated under applicable laws for the protection of your Information. Provided that, you’re right to claim damages shall be limited to the right to claim only statutory damages under Information Technology Act, 2000 and you hereby waive and release all XLCR Lifestyle Private Limited entities from any claim of damages under contract or under tort.

If you choose a payment gateway to complete any transaction on the Website then your credit card data may be stored by the payment gateway (and not by XLCR Lifestyle Private Limited) in compliance with industry standards/ recommended data security standard for security of financial information such as the Payment Card Industry Data Security Standard (PCI-DSS).

XLCR Lifestyle Private Limited may share your Information with third parties under a confidentiality agreement which inter alia provides for such third parties to not disclose the Information further unless such disclosure is for the Purposes. However, XLCR Lifestyle Private Limited is not responsible for any breach of security or for any actions of any third parties that receive Your Personal Information. XLCR Lifestyle Private Limited is not liable for any loss or injury caused to you as a result of you providing Your Personal Information to third party (including any third party websites, even if links to such third party websites are provided on the Website).

Notwithstanding anything contained in this Policy or elsewhere, XLCR Lifestyle Private Limited shall not be held responsible for any loss, damage or misuse of Your Personal Information, if such loss, damage or misuse is attributable to a Force Majeure Event (as defined below).

A Force Majeure Event shall mean any event that is beyond the reasonable control of XLCR Lifestyle Private Limited and shall include, without limitation, sabotage, fire, flood, explosion, acts of God, civil commotion, strikes or industrial action of any kind, riots, insurrection, war, acts of government, computer hacking, unauthorised access to computer, computer system or computer network, computer crashes, breach of security and encryption (provided beyond reasonable control of XLCR Lifestyle Private Limited), power or electricity failure or unavailability of adequate power or electricity.

While we will endeavour to take all reasonable and appropriate steps to keep secure any Personal Information which we hold about you and prevent unauthorized access, you acknowledge that the internet or computer networks are not fully secure and that we cannot provide an absolute assurance regarding the security of your Personal Information.

You agree that all Personal Information shall be retained till such time required for the purpose and/or required under applicable law, whichever is later Please note here that the Non-Personal Information provided by you will be retained indefinitely.

User discretion and opt out

You agree and acknowledge that you are providing your Information out of your free will and informed consent. You have an option not to provide or permit XLCR Lifestyle Private Limited to collect Your Personal Information or later on withdraw your consent with respect to such Personal Information so provided herein by sending an email to XLCR Lifestyle Private Limited on or such other electronic address of the respective XLCR Lifestyle Private Limited entity as may be notified to You. In such case, you should neither visit any Website nor use any services provided by XLCR Lifestyle Private Limited entities nor shall contact any of the XLCR Lifestyle Private Limited entities. Further, as a consequence of your consent withdrawal XLCR Lifestyle Private Limited may not be able to deliver products to you, upon your order, or XLCR Lifestyle Private Limited may deny you access from using certain services offered on the website.

You can add or update Your Personal Information on a regular basis. Kindly note that XLCR Lifestyle Private Limited is at liberty to retain Your Personal Information that you had provided previously through an informed consent.

If you find any discrepancies or have any grievances in relation to the collection, processing, storage, use, disclosure and transfer of Your Personal Information under this Privacy Policy or any terms of XLCR Lifestyle Private Limited’s Terms of Use, Term of Sale and other terms and conditions or polices of any XLCR Lifestyle Private Limited entity, please contact the following:

For XLCR Lifestyle Private Limited :

Door No. 4/428, P.O Kandanad, Udeyemperoor, Kochi- 682305.

Business / Assets Sale or Transfers

XLCR Lifestyle Private Limited may sell, transfer or otherwise share some or all of its assets, including Your Information in connection with a merger, acquisition, reorganization or sale of assets or business or in the event of bankruptcy. Should such a sale or transfer occur, such XLCR Lifestyle Private Limited entity will reasonably ensure that the Information you have provided and which we have collected is stored and used by the transferee in a manner that is consistent with this Privacy Policy. Any third party to which any of XLCR Lifestyle Private Limited entity transfers or sells as aforesaid will have the right to continue to use the Information that you under an informed authorisation had provided to us or was collected by us immediately prior to such transfer or sale.

Further Acknowledgements

You hereby acknowledge and agree that this Privacy Policy:

  • Is clear and easily accessible and provide statements of XLCR Lifestyle Private Limited policies and practices with respective to the Information;
  • Provides for the various types of personal and/or non-personal data of information to be collected;
  • Clearly provides for the purposes of collection, processing, usage and storage of the Information;
  • Provides for disclosure of Information; and
  • Provides for reasonable security practices and procedures.